Refund policy

Vehicle Returns

Important: Electric vehicles ship via freight and come in specialized packaging that is not return-friendly. Vehicle returns are expensive and difficult. Because of this, REV Rides does not accept used vehicle returns, except in rare, extreme circumstances and only with written approval. 

Vehicle returns are accepted with 30 days of purchase, and only accepted for: 

  • A confirmed fulfillment error (wrong item shipped).
  • Severe shipping damage that cannot be reasonably repaired.
  • New vehicle arrives inoperable, with no reasonable repair path.
  • Special cases within 30 days of purchase and approved in writing by REV Rides. 

In most cases, if a vehicle arrives with damage or a functional issue: 

  • Rather than returning your vehicle altogether, we will work closely with you and the manufacturer and/or a qualified local repair shop to coordinate diagnosis and repairs.
  • Why? Our goal is to make sure customers are satisfied by resolving issues as quickly as possible, without headaches, inconvenience, and complexities of shipping vehicles. Returning vehicles is prohibitively difficult due to packaging and the nature of freight shipping. Furthermore, it is generally faster to replace only the damaged components than it is to return a vehicle due to freight pickup scheduling and shipping times.
  • If your vehicle arrived with shipping damage or a functional issue, please contact us immediately.  

Requirements: Vehicle Returns

If a vehicle return is approved, it must be: 

  • Unused and undamaged. (unless damage occurred while shipping to the customer, and the customer notifies REV Rides within 48 hours of delivery)
  • Disclosed. All damages, defects, or product issues must be communicated to REV Rides before returning.
  • In original packaging, with all included parts/components and accessories. If a vehicle is not in original and unopened packaging, it must be disclosed to REV Rides and approved for return.
  • If a vehicle being returned included any free or discounted bundle promotional items, all promotional items must be returned with the vehicle.
  • Returned according to our packaging requirements. (original packaging, or palletization) 

Fees & Shipping: Vehicle Returns

If a vehicle return is approved:

  • A 15% restocking fee applies.
  • Return shipping is paid by the customer, unless the return is due to a confirmed REV Rides fulfillment error, confirmed irreparable shipping damages or the unit is DOA as determined by REV Rides.  

Vehicle Return Packaging Requirements

If a vehicle is to be returned to REV Rides, it must be packaged safely such that it does not get damaged during return shipping. Customers are responsible for safe packaging and any damages that occur during shipping. 

In general, there are two acceptable ways to ship a vehicle to REV Rides:

  1. In original vehicle packaging (Preferred). If possible, ship the vehicle back in the original packaging it was delivered in. This is the least expensive and safest return option. 
  2. Vehicle strapped to pallet. If you do not have the original packaging, the vehicle may be strapped to a pallet. This typically involves acquiring a pallet and ratcheting straps, and securely positioning the vehicle on top of the pallet so it can be moved with a pallet jack or other pallet moving equipment. 

Used & Previously Owned Vehicle Returns

Used and previously owned vehicles are sold as-is and are final sale. REV Rides does not offer returns, refunds, or exchanges on used or previously owned vehicle purchases. All sales are final. 

Returns Process: Vehicles

  1. Before contacting REV Rides, please verify return eligibility by reading the above return requirements for unopened, opened, and defect/error returns.
  2. If you have a eligible order to return, please visit our contact page and select the "Return Order" button to request a return. If you have any issues using our return portal, please fill out our Contact Form and select "Cancel, return, change, or exchange order" as the subject.
  3. After filing a return, REV Rides will follow up with you via email within 3 business days to gather any required information, and finalize your return.
  4. Most vehicle returns require a freight pickup to be scheduled. REV Rides may ask you for 3 times during standard business hours when you will be available to facilitate a freight pickup. 
  5. Do not ship your product back to REV Rides without receiving a return approval. Products shipped back without a return approval may be discarded or shipped back at the owners expense.

  6. Refunds and exchanges are processed only after the item is received and inspected at our warehouse.

  7. Refunds are issued to the original payment method.

  8. Shipping costs (original and return) are non-refundable, unless otherwise required by law or explicitly stated in writing by REV Rides. 

Non-Vehicle Returns (Parts, Accessories, Apparel, Gear, etc) 

In all cases:

  • Return window: Products are eligible for return within 30 days of product delivery. 
  • The customer is liable for return shipping costs. REV Rides may provide return shipping labels, in which case the cost of the return label will be deducted from any owed refund unless the return is for a manufacturer defect, normal use failure, or fulfillment error.
  • Customers are responsible for repacking the item in original packaging and shipping it safely. Any damage to products incurred during return transit due to improper packaging may cause returns to be rejected.

Requirements: Unopened Merchandise

Unopened merchandise may be eligible for return if it is: 

  • Unused, uninstalled, and undamaged. Or, 
  • Deemed a manufacturer’s defect (see below for more information) 
  • In original packaging, with all included components, hardware, manuals, tags, and inserts.
  • Packed securely so we receive it in the same condition it was sent. 

Requirements: Opened Merchandise

Opened merchandise that is unused and has not been installed may be eligible for return within 30 days, but: 

  • A 15% restocking fee applies.
  • Items showing signs of use may be refused and are only eligible if specifically approved by REV Rides. 

Ineligible for Returns: Installed, Used, or Damaged Merchandise 

Parts or accessories that have been installed, used, or damaged are not eligible for return or refund. This includes physical damage, wear, stripped hardware, altered components, water damage, or any issue caused by installation, misuse, neglect, improper handling or shipping damage resulting from poor or improper packaging. 

If a return is sent back and the item is found to be installed/used/damaged/altered/misrepresented:  

  • The return may be refused.
  • The item may be shipped back to the customer at the customer’s expense or disposed of. 

Requirements: Manufacturer Defect, Normal-Use Failure, or Fulfillment Error (Within 30 Days of delivery)

Some parts and accessories may be eligible for a refund or replacement if they fail due to a manufacturer’s defect or break under normal use within the first 30 days of purchase, subject to the following: 

  • The customer must provide clear photos and/or video showing the failure along with a written description of the problem.
  • REV Rides may require additional diagnostic info, serial numbers, installation details, or other documentation to verify return or exchange eligibility.
  • Items that fail due to improper installation, incorrect application, misuse, crash/impact damage, water intrusion, neglect, modification, non-standard use, or riding beyond the intended purpose are not eligible.
  • If the item must be returned for inspection, it must be shipped back under an approved RMA. Refunds or exchanges are processed only after being received and inspected for condition.
  • Once confirmed, REV Rides will provide one of the following:
    • A replacement, or
    • A refund of the original purchase price to the original payment method.
  • REV Rides covers the shipping costs for return shipping for parts, accessory, and apparel orders due to fulfillment errors, manufacturer’s defect or product failures that occur under normal use conditions, within the first 30 days. 

Returns Process: Non-vehicle Returns

To request a general merchandise return from REV Rides,

  1. Before contacting REV Rides, please verify return eligibility by reading the above return requirements for unopened, opened, and defect/error returns.
  2. If you have a eligible order to return, please visit our contact page and select the "Return Order" button to request a return. If you have any issues using our return portal, please fill out our Contact Form and select "Cancel, return, change, or exchange order" as the subject.
  3. After filing a return, REV Rides will follow up with you via email within 3 business days to gather any required information, and finalize your return.
  4. Do not ship your product back to REV Rides without receiving a return approval. Products shipped back without a return approval may be discarded or shipped back at the owners expense.

  5. Refunds and exchanges are processed only after the item is received and inspected at our warehouse.

  6. Refunds are issued to the original payment method.

  7. Shipping costs (original and return) are non-refundable, unless otherwise required by law or explicitly stated in writing by REV Rides. 

 

Other Returns Information & Situations

We Reserve the Right to Refuse Returns 

REV Rides reserves the right to refuse any return or refund if the product is: 

  • Used, installed, altered, or damaged.
  • Missing original packaging, components, or included items.
  • Improperly packaged or shipped during the return process.
  • Returned without an approved RMA and required documentation. 
  • Incorrect in any other way as described by this return document.

Refused Shipments

If a customer refuses delivery of a shipment after it has left our warehouse, the order may be treated as a return. Once received back and inspected: 

  • Return shipping costs may be deducted from the refund. 
  • Applicable restocking fees may apply. 
  • Any damage resulting from refusal handling or carrier return transit may impact eligibility.  

Chargebacks and Dispute Resolution

If you experience an issue with your order, contact REV Rides so we can help resolve it quickly. Due to funds being automatically removed when a chargeback is filed, REV Rides is unable to assist customers who file a chargeback until the chargeback is resolved.

If a customer files a chargeback or payment dispute for an order governed by this policy, REV Rides may provide the payment processor with documentation, including order details, delivery confirmation, customer communications, payment details, or any other information relevant to, and in the interest of fair resolution. This helps ensure disputes are reviewed objectively and accurately. 

Unapproved or Ineligible Return Handling, Storage, and Disposal

If an item arrives without authorization or is found ineligible upon inspection: 

  • The return may be refused. 
  • The item may be shipped back to the customer at the customer’s expense. 

If the customer declines or fails to pay return shipping: 

  • REV Rides may be unable to store the item indefinitely. 
  • After 30 days, REV Rides reserves the right to dispose of the item (or otherwise handle it at our discretion), and no refund will be issued. 

Non-Returnable Items (Final Sale, Open Box, Used Goods, and Other Exclusions)

The following are not eligible for return or refund unless otherwise required by law or explicitly approved in writing by REV Rides: 

  • Items sold as open-box, except as covered in applicable warranty cases.
  • Used goods, or any item showing signs of use, installation, wear, or alteration.
  • Final sale / clearance items (including closeout and discontinued items).
  • Special order items or items ordered specifically at customer request (where applicable).
  • Consumables and wear items (where applicable).
  • Any item missing original packaging, serial number labels, or included components. 

Katapult Financing Returns & Cancellations

To request cancellation of a Katapult lease-to-own agreement:

  • The customer must contact Katapult directly by calling 1-833-528-2785 or using Katapult live chat.
  • The customer must then contact REV Rides through our Contact Us page to complete the cancellation and return process.  

Important requirements: 

  • The customer is responsible for return shipping and any applicable restocking fees before the Katapult lease-to-own agreement can be cancelled, unless the return is due to a confirmed REV Rides fulfillment error or confirmed shipping damage/DOA as determined by REV Rides.
  • All returns still require an approved RMA and proper documentation. Any refunds/credits/releases are issued once the item passes our inspection.