POLICIES & WARRANTY

Last updated: 1/30/2024

SHIPPING

We are happy to offer FREE SHIPPING on most orders over $100 within the lower 48 United States. We do not currently ship outside of the US. For Hawaii and Alaska orders, please contact us prior to placing your order.

Shipping Times:

  • Orders typically take 1-2 business days for processing, and 3-5 business days for shipping. Some orders including MEEPO e-boards, and freight shipments such as the E Ride Pro take longer to process and ship.
  • If your item was a pre-order, shipping times vary. Refer to the notes on your items for an estimate.

Shipping to Canada:

We do ship to Canada, but there are a couple things to know before ordering. The customer is responsible for shipping charges. You can refer to the "Shipping Calculator" on the shopping cart page to get an estimate. The customer is also responsible for any taxes or import tarrifs that might occur.

THE REV RIDES PROMISE

At REV Rides we understand the importance of having reliable transportation, and having someone available to help on the rare occasion when something goes wrong. Many of our customers rely on their electric vehicles for commuting to work, school, or just daily recreation. Because of this we want to ensure that our customers feel secure with their purchase from REV Rides. Here are just a few things we do to guarantee our customers are taken care of.​

1. Before adding any electric vehicle to the REV Rides line up, we vigorously test them and work with the manufacturer to certify they are up to our standards.​

2. Most electric vehicles come with a 24-month warranty ​against manufacturer defects. Read more about our warranty below.

3. We have a responsive support team ​on site in the USA ready to help customers via phone or email.

4. If our customer is not 100% satisfied with their electric vehicle, we will do everything we can to make the situation right. Please note: like many forms of micro mobility, your new ride may require maintenance from time to time, sometimes out of the box due to handling while shipping. Seasonal maintenance may need to be performed to keep your ride safe and in optimal operating condition.

5. If you are actively subscribed to our REV Guard PRO protection plan, if you break it while riding, you pay a small deductible, and we fix it or replace it! Your device is fully covered. It is that simple.

POTENTIAL FRAUD AND RISK POLICY

In some cases, orders placed on our website are flagged for “Potential Fraud”. Our automated software weighs dozens of factors before issuing this flag. In these instances, we ask that customers provide a picture ID to verify their purchase. The provided ID must meet the following requirements:

  • Valid and not expired or undefined
  • Clear and distinguishable photo
  • Address must match the billing address provided Accepted by the U.S. Government as an acceptable form of photo identification to include the following:

a. U.S. Passport

b. Driver’s license or state issued ID card.

c. ID card issued by federal, state, or local government (provided it contains a photo and date of issue and expiration)

d. U.S. Military ID issued by the Department of Defense

e. Military Dependent ID

f. Native American Tribal ID

g. Permanent Resident Cards

REV Rides cannot process orders that are flagged for “Potential Fraud” without a Photo ID that meets the above criteria. Orders found to be fraudulent will be reported to the appropriate authorities to include the Federal Bureau of Investigations Cyber Crimes Department.

WARRANTY

Vehicle Specific Warranty Policies:

Altis Powersports

Altis Powersports Warranty Coverage:

  1. 30-Day Warranty on Workmanship Defects and Operational Issues Altis Powersports Inc. provides a 30-day warranty, effective from the date of delivery, covering any defects in workmanship and operational issues with the unit.
  2. 30-Day Warranty on Parts and OEM Accessories Altis Powersports Inc. offers a 30-day warranty, effective from the date of delivery, for all parts and OEM accessories included with the unit.
  3. 365-Day Warranty for Power System Components Altis Powersports Inc. offers a 365-day warranty, effective from the date of delivery, on key power system components, including the motor, controller, and battery.

Warranty Exclusions

The Limited Warranty does not cover:

  • Normal Wear Components: This includes, but is not limited to, brake components, seals, bearings, chains, suspension components, tires, rims, grips, and handlebars.
  • Misuse or Abuse of the Product: This includes any damage caused by accidents, collisions, or general neglect.
  • Alterations and Unauthorized Modifications: Any modifications to the factory wiring, installation of non-genuine Altis parts, or use of the product in racing or competition will void this Limited Warranty.
  • Improper Handling and Storage: Misuse in charging, discharging, or improperly storing the unit will also void this Limited Warranty.

Additional Terms:

  • This Limited Warranty is non-transferable and is only valid for the original purchaser.
  • Proof of purchase, such as the original receipt from Altis Powersports Inc. or an authorized Altis Powersports Inc. dealer, is required to claim the warranty.

E Ride Pro

E Ride PRO Warranty Coverage:

E Ride Pro Inc. (“Company”) is pleased to offer a limited one-year or 1,000 miles (whichever comes first) warranty on all new electric off-road motorcycles (“Product”) sold by our authorized dealers or directly through our official website. This warranty is valid from the date of purchase by the original owner and is non-transferable.

What is Covered:

The Company will, at its discretion, repair or replace any components of the Product that are found to be defective in materials or workmanship during the warranty period. This includes but is not limited to the frame, motor, battery, and other major components. The Company will provide these repair or replacement services free of charge.

Exclusions:

  • Normal Wear and Tear: This warranty does not cover normal wear and tear or damage resulting from accidents, misuse, neglect, improper maintenance, or unauthorized modifications.
  • Batteries: The warranty for the battery is subject to a gradual capacity reduction, which is considered normal, and it is not covered unless the capacity drops below 70% of its original capacity within the warranty period.
  • Consumables: Items that are expected to wear out over time, such as tires, brake pads, and suspension components, are not covered under this warranty.
  • Third-Party Accessories: Any third-party accessories or components not supplied by the Company are not covered by this warranty.

Electro & Company

Electro & Company Warranty Coverage:

Electro & Company eMoto & Minibikes include a 30-day limited warranty against defects, a 6-month limited warranty on powertrain parts and for the first year a 30% discount on powertrain parts.

Items covered under powertrain limited warranty: Motor, Controller, Display & Battery.

Excluded Wear and Tear Items:

  • Tires, Tubes, Brake Pads, Brake Rotors, Chains, Sprockets.
  • Water, accident or crash damages are NOT covered under warranty.
  • Any damage resulting from the use of non E&C parts is NOT covered under warranty.
  • Abuse or Misuse of the product voids warranty.

The failure mode will be determined by REV Rides or E&C staff who are experts in the field of powersports product development, operation and service. Warranty is non-transferable.

RAWRR

RAWRR Inc. Warranty Coverage:

  • Rawrr Inc. offers a *30-day warranty on workmanship defects and operational issues for the unit.
  • Rawrr Inc. offers a *30-day warranty on all parts and OEM accessories.
  • Rawrr Inc. offers a *365-day warranty for the bike power system (motor, controller, and battery)

*From the date of the unit or product delivery.

Warranty Exclusions:

Rawrr Inc. excludes normal wear components (such as brake components, seals, bearings, chains, and suspension components, tires, rims, grips, handlebars, as well as exclusions for misuse of product, or failure caused by damages due to accident, collisions, or general neglect. Misuse may include altering any factory wiring or installing any non-genuine RAWRR parts, as well as any racing or competition use.  Any misuse in charging, discharging, or improperly storing the unit will also void this limited warranty.  Limited warranties are non-transferable, and you must have an original receipt (proof of purchase) from Rawrr Inc or a Rawrr Inc. authorized dealer.

S-Moto (SRPNT)

S-Moto Corp. Warranty Coverage:

S-Moto Corp. (“SRPNT”) offers a limited one-year or 2,500 miles (whichever comes first) warranty on all new electric off-road motorcycles (“Product”) sold by our authorized dealers. This warranty is valid from the date of purchase by the original owner and is non-transferable.

What is Covered:

SRPNT will, repair or replace any components of the Product that are found to be defective in materials or workmanship during the warranty period. This includes but is not limited to the frame, motor, battery, and other major components. The Company will provide these repair or replacement services free of charge.

Exclusions:

  • Normal Wear and Tear: This warranty does not cover normal wear and tear or damage resulting from accidents, misuse, neglect, improper maintenance, or unauthorized modifications.
  • Batteries: The warranty for the battery is subject to a gradual capacity reduction, which is considered normal, and it is not covered unless the capacity drops below 70% of its original capacity within the warranty period.
  • Consumables: Items that are expected to wear out over time, such as tires, brake pads, and suspension components, are not covered under this warranty.
  • Third-Party Accessories: Any third-party accessories or components not supplied by the Company are not covered by this warranty.

STOMP (EBOX)

STOMP Warranty Coverage:

Stomp Distribution Ltd extends the following parts-only warranty, commencing from the original retail purchase date. Given that the bike/quad is delivered in a crate, it is imperative to have the bike/quad PDI’d by a qualified motorcycle mechanic. Failure to adhere to this prerequisite will result in the nullification of the warranty associated with the bike. To initiate the warranty claim, a copy of the bike's Pre-Delivery Inspection (PDI) must be provided.

For eligibility under the warranty, it is mandatory to register the PDI (Pre-Delivery Inspection) of the bikes with Stomp Distribution. Registration can be completed through the following form found here. Additionally, you can access the Stomp EBOX user manual, inclusive of a PDI guide, here.

Stomp Distribution extends the following warranty coverage for electric Dirt bike and Quad components:

Battery Coverage: 6 months from the date of purchase.

Stomp Distribution guarantees the battery, encompassing any defects in materials and workmanship. In the event of battery failure within the stipulated warranty period, a replacement will be provided (All depleted batteries should be returned to Stomp Distribution for recycling). Diagnosis of a fault must be conducted by an authorized EBOX dealer.

Batteries will not be eligible for coverage if brake kill switches are removed or if the instructions outlined in the EBOX user manual are not adhered to.

Specifically, during periods of vehicle inactivity, it is essential to recharge the battery at least once a month until regular use is reinstated. Failure to turn off the power switch or neglecting to charge the product for an extended duration may result in the battery reaching a state where it is unable to retain a charge.

Motor, Controller, and Other Component Coverage: 6 months from the date of purchase.

Stomp Distribution provides a warranty for the motor, controller, and all other electric bike components, excluding wear and tear parts. This warranty covers defects in materials and workmanship. In the event of a failure of any of these components within the specified trade warranty period, replacement parts will be sent to be fitted by a qualified mechanic.

Warranty invalid if EBOX modified or upgraded in any way. This includes but not exclusive to:

  • Disconnecting brake switches
  • Bypassing BMS
  • Battery voltage changes or battery changes
  • Motor/controller changes
  • Other electrical modifications
  • Mechanical hardware changes suspension etc.

Warranty Exclusions: This warranty does not cover the following wear and tear parts unless there is a factory defect:

  • Tyres
  • Brake pads
  • Brake discs
  • Chain
  • Sprocket
  • Plastics
  • Wheels
  • Bearings
  • Suspension
  • Grips
  • Seat

Damage caused by water exposure, including but not limited to submersion, immersion, or exposure to excessive moisture, is explicitly excluded from warranty coverage. This includes damage resulting from riding in heavy rain, submergence in bodies of water, or exposure to water during cleaning or maintenance.

Voltaic

Voltaic Warranty Coverage

Voltaic GENERAL LIMITED WARRANTY (This warranty applies to all new Voltaic products excluding parts, and accessories)

Your Voltaic product (“Product”) is warranted against defects in materials and workmanship for a period of 6 months from the date of original retail purchase (“Warranty Period”) when used in accordance with Voltaic's user manuals. Under this warranty, you will be able to direct your claims to Voltaic even in situations where you purchased the Voltaic Product from one of our authorized retailers. If a defect arises during the Warranty Period, Voltaic at its option will

  1.  Repair or replace the Product at no charge using new parts or parts that are equivalent to new in performance and reliability or,
  2.  provide replacement new parts or parts that are equivalent to new in performance and reliability.

The Voltaic 6 months Limited Warranty is a voluntary manufacturer’s warranty. This limited warranty does not cover normal wear and tear parts, bearings, tyres, tubes, chains, sprockets, cables or any damage, failure or loss caused by improper assembly, maintenance, storage or use of the Voltaic products. 

Warranty Exclusions:

This limited warranty will be void if this product is ever:

•    Used in a manner other than for recreation and transportation. 
•    Modified in anyway. 
•    Rented.
•    Used in wet conditions.

Please note: All claims made under the Voltaic 6 months Limited Warranty will be governed by the terms set out in this warranty document. Our warranty is a parts only warranty! It does not include labour. If the bike needs to be repaired by us or a Voltiac authorized dealer the bike needs to be returned to base/ place of purchase at the customer's cost. 

Other Warranty Policies:

Updated: 02/08/2024*

All new  personal electric vehicles purchases on or after 11/1/2023 come with a 24-month limited warranty unless otherwise specified on the product page/listing. Warranty is non-transferrable, and protects consumers against factory defects on all components, except for batteries. Batteries are covered by a 12-month limited warranty. Personal electric vehicles purchased before 11/1/2023 are covered by a 12-month limited warranty.

Labor is covered by our warranty. We offer limited technical advice and tutorials free of charge, if customers would like to perform the repair themselves, often significantly decreasing shipping costs and repair times. During the first 30 days, shipping charges for approved claims are covered by REV Rides. After 30 days, the customer is responsible for shipping costs associated with replacement parts covered under warranty. Our maintenance and protection plans (REV Guard and REV Guard PRO) include free shipping on parts replaced under warranty.

Warranty claims made within 30 business days of delivery will be eligible for free replacement parts. We will cover the shipping cost. After 30 days, when shipping a device in for warranty repair, shipping costs are split between the customer and REV Rides. Once your claim has been approved for repair, you are responsible for boxing and shipping costs to send your device to a REV Rides repair facility. REV Rides will repair and pay for the return shipping if it is covered under warranty. Customers will be responsible for all shipping costs, parts, and labor fees associated with repairs if damages are a result of lack of maintenance, failed repairs/poor workmanship, abusive riding conditions, third party modifications, or water damage. Our discounted labor rate is $100/hr, and parts are charged at standard retail price. There will be a $75 diagnostic fee, and a cost estimate will be provided to the customer before any repairs are initiated.

The warranty period begins the day of confirmed delivery.

Aftermarket modifications of any sort, water damage, consumables (tires, inner tubes, brake pads, grip tape, etc.), wear & tear, collision, damages resulting from “DIY” or third-party repairs (stripped screws, wrong or improperly installed components.) or devices that have modifications to the electrical or control systems, and abuse are not covered under the manufacturer’s warranty. See REV Guard and REV Guard PRO for more comprehensive protection options.

Parts are warrantied for 30 days if installed on original equipment. For extended vehicle protection that covers consumable parts like brakes, tubes, tires, and suspension, and free shipping, check out our REV Guard protection plan. For an accidental damage protection plan that covers your electric vehicle from top to bottom, check out REV Guard PRO. When you are subscribed to REV Guard PRO… if you break it while riding, we fix or replace it!

Parts are not covered by warranty if used for modified or installed in or on devices other than the models they were intended for.

Looking for extended coverage? REV Rides offers a maintenance program called REV Guard, and a protection program called REV Guard PRO.

* Warranties issued before November 2023 are as follows: - Unless otherwise stated at the time of purchase, all vehicles receive a 1 year manufacturer warranty. This covers the replacement parts themselves, and the customer pays shipping, and labor if the vehicle is to be serviced by REV Rides. - Unless otherwise stated at the time of purchase, all parts are warrantied for 30 days if installed on original equipment.

CANCELLATIONS

Updated: 1/29/2024

Orders can be cancelled up to the point where they are shipped, and the customer will receive a full refund. Cancellation of special order items will be subject to a 15% re-stocking and processing fee.

After an order has been shipped the REV Rides RETURNS policy will be applied.

RETURNS

Updated: 1/30/2024

Your satisfaction is important to us.

General Merchandise Return Policy

Unopened and unused parts, accessories, apparel, etc. may be returned within 30 days of purchase. However, the customer is responsible for return shipping costs. Merchandise must be undamaged and in its original packaging. A 15% restocking fee will be applied for all opened or used merchandise, and must be returned within 30 days of purchase. Photo and/or video evidence of product condition is required to be provided by the customer prior to returning.

Electric Vehicle Return Policy

Electric vehicles (eBikes, eScooters, EUC, etc) may be returned within 30 days of purchase, and must have less than 20 miles of usage. Vehicles must be undamaged and in its original packaging. A 15% re-stocking fee will be applied to returned vehicles. Photo and/or video evidence of product condition is required to be provided by the customer prior to returning.

In all cases, return shipping will be paid by the customer. Refunds will be processed after inspection by REV Rides.

Katapult Financing Returns & Cancellations

To request cancellation of a loan through Katapult, the customer must speak to an agent by calling Katapult customer service at 1-833-528-2785 or live chatting here. Customers must then reach out to REV Rides customer service by using the contact us page to complete the cancellation.

The customer will be required to pay return shipping and applicable restocking fee before lease can be cancelled.

EXCHANGES

Electric vehicle exchanges are accepted within 5 business days of receiving your vehicle. Vehicles must have less than 20 miles on the odometer. Opened merchandise will be subject to a 15% restocking fee. Customers are responsible for return shipping, and new merchandise will be shipped after inspection of the returned merchandise. Merchandise must be undamaged and in the original packaging. Photo and/or video evidence of product condition is required to be provided by the customer prior to returning.

FILE A CLAIM

Electric vehicle exchanges are accepted within 5 business days of receiving your vehicle. Vehicles must have less than 20 miles on the odometer. Opened merchandise will be subject to a 15% restocking fee. Customers are responsible for return shipping, and new merchandise will be shipped after inspection of the returned merchandise. Merchandise must be undamaged and in the original packaging. Photo and/or video evidence of product condition is required to be provided by the customer prior to returning.