Frequently Asked Questions
FAQ
GENERAL QUESTIONS
What does REV Rides Stand for?
REV stands for Recreational Electric Vehicles. R.E.V.’s are the future
of motorized recreation. We coined this term because we are passionate
about motorized recreation BUT we also take our environmental impact
seriously. The days of big bore hot rods and 2-stroke screaming
dirt-bikes is over. Get your adrenaline pumping with an environmentally
conscious R.E.V.!
Does my ride come with a warranty?
Yes - most vehicles come with a 2-year warranty. For more information, please refer to our policies page. For device-specific warranty periods, please refer to the product page in question.
Are Personal Electric Vehicles (PEV's) legal?
Each city in the United States has a different policy
or no documented policy yet. This mode of transportation is amazing but
relatively new. REV Rides does not guarantee that EV (e-scooters,
e-boards, euc) will be legal to ride in your city. Please check your
local regulations.
Most cities have adopted policies where EV can
be ridden in bike lanes and on the shoulder of the road. Speed limits
vary but generally cities expect you to ride at or below normal bicycle
speeds of 15-20 mph.
EV, when owned personally and not part of a
dockless ride-share program, are a GREAT and FUN way of getting around a
city! REV rides is passionate about the industry of R.E.V’s so we
kindly ask that all of our customers ride with the upmost respect for
pedestrians, law enforcement and car drivers. Also, please park your
scooter where it does not block ADA access, fire hydrants or pedestrian
walkways.
Any other questions?
We are here for you, so don’t hesitate to contact us. A micro electric vehicle is a big purchase and we want to make sure you have your questions answered and feel confident in your decision to purchase from REV Rides.
SALES QUESTIONS
Where are you located?
Our Facility is located at 500 Washington Ave, in Vancouver Washington. We are open Monday-Friday 8am-4pm PST by appointment only - please contact us to make an appointment
Out of stock items
We try our hardest to keep all our products in stock. However, we occasionally run out. If you'd like to be notified when a product is back in stock, please visit the product listing page, and select the red "Notify Me When Available" button.
What is a pre-order? How long until mine ships?
To help you secure your place in our next shipment, we may place products on pre-order. This means the product has not yet arrived at REV Rides, but you have secured your place in line and will get priority processing as soon as it does. Products that are on pre-order will have a note on the product page, and the "add to cart" button will be replaced with a "pre-order" button. At the time of purchase, you will see the estimated delivery date to REV Rides. Due to the nature of importing and manufacturing delays, these times may be shorter or longer. For any other questions regarding pre-orders, please see our policies page or contact us
What's your return policy?
Unopened Merchandise may be returned within 10 business days of delivery. However, the customer is responsible for return shipping.
Opened Merchandise may be returned within 5 business days of delivery, and all vehicles must have less than 20 miles of usage.
To read our full return policy, please see our policies page
What is REV Rides' exchange policy?
Electric vehicle exchanges are accepted within 5 business days of receiving your vehicle. Vehicles must have less than 20 miles on the odometer.
Opened merchandise will be subject to a 10% restocking fee. Customers are responsible for return shipping, and new merchandise will be shipped after inspection of the returned merchandise.
Merchandise must be undamaged and in the original packaging.If you would like to proceed, please send over the following photos of your device (Service@REVRides.com)
1. Front and Back of device
2. Profile Left and Right
3. The LCD on showing the odometer reading.
SHIPPING QUESTIONS
Do you charge for shipping?
We are happy to offer FREE SHIPPING on all orders over $100 within the lower 48 United States. Visit our policies page for more information
Do you ship to Alaska and Hawaii?
Yes! However, delivery may not be available for orders above 66 Lbs. You may have luck using a freight forwarder to get your package to you.
Do you ship internationally?
Currently, REV Rides only ships to the continental U.S., some U.S. territories, and Canada. To check if we ship to your address, please input your address at checkout to see if rates are available.
Where's my order?
After placing an order, you will receive a confirmation email. Once your order ships, you will receive a second email with your tracking number. Our facility is only open Monday-Friday 8am-4pm PST, please allow 1-2 business days for orders to process and 3-5 business days to ship.
EUC - ELECTRIC UNICYCLE FAQ
What size tube do I need for my EUC?
King Song 14D/S - 14x2.125, King Song 16S - 16x2.125, Gotway Tesla 16" - 16x2.125, King Song 16X - 16x3.00, King Song 18XL - 18x2.5: https://revrides.com/products/kingsong-inner-tubes
Kingsong S18 Begode/Gotway RS, MSP, MSX, EX, and EX.N: https://revrides.com/products/gotway-msp-stock-inner-tube
What kind of pads should I use on my EUC?
REV Rides recommends using pads from Clark pads, (https://clarkpads.com/) for your EUC!
ESCOOTER - ELECTRIC SCOOTER FAQ
Why do I keep getting flat tires?
Flats can deflate anyone's day.
Here's some resources to help you get back on the road:
First, let's make sure you have a new tube which can be found here: https://revrides.com/search?type=product&q=tube
Next, tires can be found here, in case yours is damaged: https://revrides.com/search?type=product&q=tire
Here's a valve extender incase you're having difficulty getting to your valve: https://a.co/d/8RAo7uC
A couple things to remember that will diminish chance of stripping out the hex sockets:
1) use a good set of hex keys, NOT the free ones that come with the scooter.We recommend using those only for adjusting handlebar accessories.
2) apply heat to the heads of the rotor bolts and split rim bolts before trying to loosen.This will soften the thread locker on the bolts. We use a propane torch but, a cigar lighter can work too. Apply flame directly to the heads for 10 seconds.
What size tube do I need for my scooter?
VSETT 8's & 9+'s need a 8.5" inner tube, VSETT 10+'s need a 10" inner tube, and VSETT 11's need an 11" inner tube
Why won't my scooter turn on?
1. Plug the charger only into the wall outlet. Does the light on the charger come on? If so, what color is it?
2. Assuming the light turns green when you plug the charger into the wall, plug the charger into the scooter. Does the light change? If so, what happens?
Please send us a photo of your device plugged in and the answers to these questions
What kind of charger does my scooter need?
ZERO 8, Zero 9, VSETT 8, 8+, & 9+ - 48V Charger:
https://revrides.com/products/48-volt-charger?_pos=1&_sid=972d080ff&_ss=r
VSETT 9R (single motor) - 52V Charger:
https://revrides.com/products/52-volt-charger?_pos=1&_sid=2a0dabe81&_ss=r
ZERO 10X 60V 21Ah, VSETT 10+, 10+R - 60V Charger:
https://revrides.com/products/60-volt-charger?_pos=2&_sid=972d080ff&_ss=r
VSETT11+:
https://revrides.com/products/vsett-11-charger?_pos=6&_sid=972d080ff&_ss=r
Zero 11x, VSETT 11 Super 72 - 72V Charger:
https://revrides.com/products/zero-11x-charger?_pos=4&_sid=972d080ff&_ss=r