Altis Powersports Warranty

 

Altis Powersports Warranty Coverage for 

bikes purchased after 09/03/2025:

Altis Powersports Warranty Coverage

  1. 30-Day Warranty – Workmanship & Operational Issues
    Covers defects in workmanship and operational issues effective from the date of delivery of the unit.
  2. 30-Day Warranty – Parts & OEM Accessories
    Covers all standard parts and OEM accessories included with the unit.
  3. 365-Day Warranty – Power System Components
    Covers the following components for 1 year (365 days) from delivery. These parts must be returned to Altis Powersports for evaluation:
    • Battery
    • Controller
    • Motor
  1. 90-Day Warranty – Display
    • Covers the display for 3 months (90 days) from delivery.
    • The display must be returned to Altis Powersports for evaluation.
  1. 30-Day Warranty – All Other Parts
    • Any other covered components not listed above fall under a 30-day warranty.

Warranty Exclusions

This Limited Warranty does not cover the following:

  • Normal wear items: brake components, seals, bearings, chains, suspension parts, tires, rims, grips, and handlebars.
  • Misuse, abuse, or accidents: including collisions, neglect, or improper operation.
  • Alterations or unauthorized modifications: including tampering with factory wiring, installation of non-genuine parts, or racing/competition use.
  • Improper handling or storage: including incorrect charging, discharging, or storage of the unit.

Warranty Claim Process

  • Submit warranty claim to your original authorized dealer.
  • For approved claims, defective components must be returned to Altis Powersports for technical evaluation before a replacement is issued.
  • Proof of purchase (receipt from Altis Powersports Inc. or an authorized dealer) is required to process all warranty claims.

Warranty Timeframe Exception

  • The only exception to the stated warranty timeframes is if the required replacement part is temporarily out of stock.
  • As long as the claim was submitted within the valid warranty timeframe, Altis Powersports will honor the claim and provide a replacement once the part becomes available.

Additional Terms

  • This warranty is non-transferable and valid only for the original purchaser.
  • Altis Powersports Inc. reserves the right to determine, after inspection, whether a component is covered under warranty.

 

 

Altis Powersports Warranty Coverage for 

bikes purchased before 09/03/2025:

  1. 30-Day Warranty on Workmanship Defects and Operational Issues Altis Powersports Inc. provides a 30-day warranty, effective from the date of delivery, covering any defects in workmanship and operational issues with the unit.
  2. 30-Day Warranty on Parts and OEM Accessories Altis Powersports Inc. offers a 30-day warranty, effective from the date of delivery, for all parts and OEM accessories included with the unit.
  3. 365-Day Warranty for Power System Components Altis Powersports Inc. offers a 365-day warranty, effective from the date of delivery, on key power system components, including the motor, controller, and battery.

Warranty Exclusions

The Limited Warranty does not cover:

  • Normal Wear Components: This includes, but is not limited to, brake components, seals, bearings, chains, suspension components, tires, rims, grips, and handlebars.
  • Misuse or Abuse of the Product: This includes any damage caused by accidents, collisions, or general neglect.
  • Alterations and Unauthorized Modifications: Any modifications to the factory wiring, installation of non-genuine Altis parts, or use of the product in racing or competition will void this Limited Warranty.
  • Improper Handling and Storage: Misuse in charging, discharging, or improperly storing the unit will also void this Limited Warranty.

Additional Terms:

  • This Limited Warranty is non-transferable and is only valid for the original purchaser.
  • Proof of purchase, such as the original receipt from Altis Powersports Inc. or an authorized Altis Powersports Inc. dealer, is required to claim the warranty.