I give 5 starts to REV rides for their excellent and responsive service, however, the shock gets a 2 star at least for now.
The DNM AOY-36RC that came with my S18 only lasted about 3 months as the vehicle was brand new, and I haven't done any extreme riding other than climbing a few hills but no bouncing up and down stairs, so I was a bit surprised that the shock was blown.
With the unit still under warranty, REV rides was quick to respond with a OEM replacement shock! I only had to pay a small shipping fee.
The shock removal and install was fairly easy, and once set up it is performing notably well.
Hopefully, this one will last a season.
Thank you, REV rides for A+ customer service!