I was customer with Revrides since May of 2022, buying various items for a Zero 9 when i first started out. I made a purchase for a set of 145mm break rotors and other parts for my Zero 10x Ironman project I am working on. When I received the rotors one of them was bent pretty badly. I contacted them through email inform them the rotor was bent. I received an email asking for a photo of the bent rotor. I sent the a photo of it mounted on. I marked the areas with a sharpie to show where it was bent. I get an email with a link to a tool to tune the rotor back into its original shape. I was pretty upset when I relieved that email saying go buy a tool to fix my problem. I was furious at that point after reading that, since I use my scooter to commute to work almost 20 miles a day on very busy roads. I couldn't ride my scooter to work because of the bent rotor, which i eneded up buying some floating rotors on Amazon. I was going to purchase 2 VSETT 11+ SUPER 72V scooters one for myself and one for my son.
When I received a third email saying we will send you a new rotor just pay the shipping cost which was $5, I was like are you freaking kidding me here! At that point I was like I'm done with Revrides after this.
I will take my business elsewhere, if this were my company I would of made it better than right to keep a customer!
