POLICIES

THE REV RIDES GUARANTEE

At REV Rides we understand the importance of micromobility. Many of our customers rely on their electric vehicles for transportation to work, school or just daily recreation. Because of this we want to ensure that our customers feel secure with their purchase from us. Here are just a few things we do to guarantee our customers are taken care of.​

1. Before adding any electric vehicle to the REV Rides line up, we vigorously test them and work with the manufacturer to certify they are up to our standards.​

2. ​Each unit is quality checked and inspected at our shop in Vancouver, WA before shipping to the customer.

3. All of our electric vehicles come with a 12 month warranty ​against manufacturer defects. Read more about our warranty below.

4. We have a responsive support team ​on site in the USA ready to help customer​s with their daily needs via phone or email.

5. If the customer isn't 100% satisfied with their unit, we will do everything we can to make the situation right.

SHIPPING

We are happy to offer FREE SHIPPING on all orders over $50 within the lower 48 United States. We do not currently ship outside of the US. For Hawaii and Alaska orders, please contact us prior to placing your order.

Shipping to Canada:

We do ship to Canada, but there are a couple things to know before ordering. The customer is responsible for shipping charges. You can refer to the "Shipping Calculator" on the shopping cart page to get an estimate. The customer is also responsible for any taxes or import tarrifs that might occur.

WARRANTY

All of our electric vehicles* come with a 12 month limited non-transferable warranty against factory defects.
(*Segway and Cycleboard products are warrantied by Segway and Cycleboard respectively)

Labor is not covered under our warranty. We offer technical advice and tutorials free of charge.

The warranty period begins the day of confirmed delivery.

Modifications of any sort, water damage, consumables (tires, inner tubes, brake pads, grip tape, etc), wear & tear, collision and abuse are not covered under warranty.

Warranty claims made within 30 business days of delivery will be eligible for replacement parts and shipping of replacement parts.

Claims made after 30 business days of delivery will be eligible for replacement parts and the customer will be asked to pay for shipping of parts.

Parts are warrantied for 30 days if installed on original equipment.

Parts are not covered by warranty if used for custom projects or if installed on other brands of products.

We also offer up to 3 years of extended warranty through Extend. You can view more details here.

CANCELLATIONS

Orders can be cancelled up to the point where they are shipped, and the customer will receive a full refund.

After an order has been shipped the REV Rides RETURNS policy will be applied.

RETURNS

Your satisfaction is important to us.

Unopened Merchandise may be returned within 10 business days of delivery. However, the customer is responsible for return shipping.

Opened Merchandise may be returned within 5 business days of delivery, and all vehicles must have less than 20 miles of usage. Merchandise must be undamaged and in the original packaging. A 15% restocking fee will be applied for all opened merchandise.

In all cases, return shipping will be paid by the customer. Return shipping charge for vehicles will be $100. Refunds will be processed after inspection by REV Rides.

Katapult Financing Returns & Cancellations

To request cancellation of a loan through Katapult, the customer must speak to an agent by calling Katapult customer service at 1-833-528-2785 or live chatting here.
The customer must then reach out to REV Rides customer service by calling 360-888-7433 or emailing contactus@revrides.com.

The customer will be required to pay return shipping and applicable restocking fee before lease can be cancelled.


EXCHANGES

Electric vehicle exchanges are accepted within 5 business days of receiving your vehicle. Vehicles must have less than 20 miles on the odometer. Opened merchandise will be subject to a 10% restocking fee. Customers are responsible for return shipping, and new merchandise will be shipped after inspection of the returned merchandise. Merchandise must be undamaged and in the original packaging.

FILE A CLAIM

If you are experiencing any issues with your electric vehicle, please complete this form. You can also contact our service department during business hours at 1 (360) 888-4411.